Frequently Asked Questions about Shopping at Our ReStore

Q: What types of payment does the ReStore accept?

A: The ReStore accepts cash, all major credit cards and checks with proper identification.

Q. Where do your items come from?

A. All of the items for sale in the ReStore are donated from individuals, businesses, contractors and other sources. For additional donation information, click here.

Q: Can I return an item I bought?

A: All sales are final; however, most appliances and electronics are covered with a 30 day warranty and may be returned with the original receipt for store credit.

Q: I found an item I like but it’s too big to take home today. Can you hold it until I can pick it up?

A: Yes. Very large items that have been paid for in full may remain on hold for four (4) business days. After the first four business days the ReStore can hold the item for an additional five (5) business days at the cost of $10.00 per day per item. At the end of business on the 10th business day, unclaimed purchased items will be considered donated to the ReStore and returned to the ReStore sales floor to be available for purchase. No refunds or exchanges will be given for purchased items left more than ten (10) days.

Q: Can I place an item on hold or layaway?

A: No. We do not hold items that have not been paid for in full.

Q. Do items go on sale?

A. The ReStore offers special promotions from time to time.

Q: Where do the proceeds from the sales go?

A: All of the ReStore proceeds go directly to Habitat for Humanity of Greater New Haven. 100% of the proceeds of the ReStore benefit your local area! Funds are used to build Habitat homes in New Haven County. Visit the Habitat for Humanity of Greater New Haven website, www.habitatgnh.org, for more information about the organization.

Q: Can I volunteer and/or can a group from my business, club, faith community, volunteer?

A: Absolutely! Habitat for Humanity of Greater New Haven is a volunteer driven organization. Volunteers assist in the ReStore, help build Habitat homes, provide administrative support in the office, and provide crucial professional services. Visit the Habitat website for more information about how to volunteer. You may also contact Ellen McNally, Habitat Volunteer Coordinator, at (203) 785-0794 or emcnally@habitatgnh.org to discuss volunteering.

Habitat for Humanity of Greater New Haven complies with the U.S. policy for the achievement of equal housing opportunity throughout the nation. We support an affirmative advertising and marketing program in which there are no barriers to obtaining housing because of race, color, religion, sex, handicap, familial status, national origin, age, marital status, sexual orientation, or sources of income.